Returns & Exchanges

At Emma Sleep India, we offer a 100-night risk-free trial to ensure you are completely satisfied with your sleep experience. If you find the mattress isn't the perfect fit, we provide a hassle-free return process with a full refund.

1

Initiate the Request

Contact our customer support team via our online portal or email within your 100-night trial period to start the return process.

2

Schedule Free Pickup

Once your request is validated, we will coordinate with our logistics partners to arrange a free pickup from your doorstep at a convenient time.

3

Inspection and Handover

Ensure the product is in good condition for the collection team; there is no need to squeeze the mattress back into the original box.

4

Receive Your Refund

After the item reaches our warehouse and passes a quality check, your full refund will be processed to your original payment method within 14 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing