Frequently Asked Questions
Everything you need to know about your journey to better sleep with Emma.
Does Emma offer a trial period for mattresses in India?
Yes, we offer a 100-night risk-free trial on our mattresses. If you are not completely satisfied with your sleep quality, you can return it for a full refund.
How is the Emma mattress delivered?
Your Emma mattress is vacuum-sealed and rolled into a compact box. This 'bed-in-a-box' technology allows for easy maneuverability and contactless delivery to your doorstep across India.
What kind of warranty comes with Emma products?
We provide a 10-year warranty on our mattresses, covering dimensional stability and durability of the core materials, ensuring your investment is protected for a decade.
Do I need to flip my Emma mattress?
No, Emma mattresses are designed with specific layers for optimal support and pressure relief, meaning they should not be flipped. You may rotate it 180 degrees every few months to extend its lifespan.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and offer No-Cost EMI options to make your purchase more affordable.
How do I initiate a return or claim a refund?
To start a return, simply contact our customer support team within your 100-night trial. We will arrange a free pickup, and once the product is inspected, your refund will be processed to the original payment method.